Let's discuss WorkFlow

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At PGC, we keep every transaction simple, secure, and transparent.

Fill out an LOI(letter of Intent) & get a free sample. LOIs are not a purchase order. They just express your concern as a client. 

You place a Purchase Order, and we match it with our inventory or trusted network. We share the paperwork with you, including the Bill of Lading, photos, and documentation, so you know exactly what’s happening. Samples can also be arranged upfront.

Your payment goes into Tazapay Escrow, where it stays safe until your coffee is confirmed for shipment. This ensures protection for both you and our suppliers. Terms of how much will depend on inventory or if we have to trade to get your product. 

We issue an invoice with Net 30 payment terms, you have 30 days to complete payment. For ongoing clients, we may extend to Net 60 or Net 90.

Once the shipment is on its way and documentation is confirmed, escrow releases payment directly to us or our network. Everyone in the chain is protected, and you receive your coffee without risk.

• All paperwork is transparent.
   
• Your funds are secure until shipment.
   
• Flexible net terms (30 / 60 / 90).
   
• Built for long-term trust.

Specifications Agreed – We lock in origin, grade, moisture, screen size, packaging, and delivery terms in writing. 

Proforma & Purchase Order – If we do not have it in stock, you receive a proforma invoice that mirrors our supplier purchase order line-for-line. 

Pre-Shipment Inspection – A neutral third-party inspector (SGS, Cotecna, or equivalent) checks quality, packaging, weight, and container loading before shipment. 

Shipment & Documentation – You are provided with invoice, packing list, bill of lading/air waybill, inspection certificate, and origin/health certificates where required. 

Delivery & Payment Release – Payment is released through escrow or LC once goods are delivered and documents are clean. 

Quality & Inspection

• Every shipment is inspected independently before it leaves port.
   
• Container seals and lot numbers are documented for traceability.
   
• Sampling is recorded to verify consistency on arrival. Additional costs for third party.
   

Payment & Terms

• Escrow is our standard method to protect both sides.
   
• Letters of Credit (LCs) are accepted for larger lots under UCP( Uniform Customs and Practice for Documentary Credits ) rules stated here: https://uscib.org/ucp-600-ud-4465
   
• Net 30 terms may apply, with a 10–15% retention held until the complaint window closes.
   
• Deposits are considered case-by-case based on product and lane risk.
   

Complaints & Remedies

• Complaint Window: 7 days from delivery.
   
• Evidence Required: photos/video, arrival samples, and if needed, a third-party lab or inspection report.
   
• Our Response: acknowledgement within 24-48 hours, remedy proposed within 3 business days.
   
• Remedies Offered: replacement, partial credit/discount, or return. If inspection confirms the shipment matched agreed specifications, payment stands in full.
   

Documents You Receive

• Commercial invoice
   
• Packing list
   
• Bill of lading / air waybill
   
• Third-party inspection certificate
   
• Certificates of origin and health (where applicable)
   
• Seal and lot number records
   

Our Commitment
We mirror your terms with our suppliers, we verify quality before shipment, and we handle any legitimate complaints quickly and fairly. The aim is low-friction, repeatable business where trust is built on process, not promises.